Frequently Asked Questions…
What is Guest Screening and the Damage Waiver?
•To best protect each reservation, we’ve partnered with Know Your Guest, the leading vacation rental guest-screening and damage protection provider. Prior to your stay, verify your details and ID through Know Your Guest. The standard required Damage Waiver fee is nonrefundable peace of mind that covers accidental stay damages up to $5M.
Do you accept pets?
•Per property basis with prior approval. 1 Dog ≤50lbs. Breed restrictions. $100/stay fee. Prescreening required via https://greenspringscapitalgroup.petscreening.com/.
What is your cancellation policy?
• Reservations <28 nights: Full refund if cancelled within 48hrs of booking. 50% refund up until 30 days before check-in. No refund after that.
• Reservations ≥28 nights: Full refund if cancelled within 48hrs of booking. After that, the first 30 days of the stay are non-refundable. For truncated stay requests, 30 days notice required.
What are check-in and check-out times?
•Check-in: after 4pm. Check-out: by 10am.
•Early Checkin or Late Checkout subject to host approval, availability and fees. Early entry or tardy exit without host approval subject to minimum $200 auto-charge to your reservation’s source of payment.
What is your smoking policy?
•Smoking or vaping anything anywhere in or on the premises, including marijuana, is strictly prohibited and cause for a nonrefundable immediate reservation termination.